Information for clients

The basis on which fees will be charged is set out in our letter of engagement.  When payment of fees is to be made is set out in our master terms of business.

We may deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice.

We hold professional indemnity insurance that meets or exceeds the minimum standards specified by the Law Society.  We will provide you with particulars of the minimum standards upon request.

The Law Society maintains the Lawyers’ Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers.  The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000.00. Except in certain circumstances specified in the Lawyers & Conveyancers Act 2006 the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.

We maintain a procedure for handling any complaints by clients designed to ensure that a complaint is dealt with promptly and fairly.

If you have a complaint about our services or charges, you may refer you complaint to the person in our firm who has overall responsibility for your work.

If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you may refer your complaint to either director of AlexanderDorrington or the General Manager.  The contact details for each of the directors are as follows:
Jourdan Griffin, jourdan@alexanderdorrington.co.nz, Telephone: 09 375 2792,
Denise Marsden, denise@alexanderdorrington.co.nz, Telephone: 09 375 2789, 
Rachael Stevenson, General Manager, rachael@alexanderdorrington.co.nz, Telephone: 09 375 2797

P O Box 297, Shortland Street, Auckland 1140.

The Law Society also maintains a complaints service and you are able to make a complaint to that service.  To do so you should contact the New Zealand Law Society, P O Box 5041, Lambton Quay, Wellington 6145.  Their phone number is (04) 472 7837

The names and status of the person or persons who will have the general carriage of or overall responsibility for the services we provide for you are set out in our letter of engagement.

Whatever legal services your lawyer is providing he or she must:

(a) act competently, in a timely way, and in accordance with instructions received and arrangements made;

(b) protect and promote your interests and act for you free from compromising influences or loyalties;

(c) discuss with you your objectives and how they should best be achieved;

(d) provide you with information about the work to be done, who will do it and the way the services will be provided;

(e) charge you a fee that is fair and reasonable and let you know how and when you will be billed;

(f) give you clear information and advice;

(g) protect your privacy and ensure appropriate confidentiality;

(h) treat you fairly, respectfully and without discrimination;

(i) keep you informed about the work being done and advise you when it is completed;

(j) let you know how to make a complaint and deal with any complaint promptly and fairly.

The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers made in accordance with the Lawyers and Conveyancers Act 2006.  Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.

If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.

To the extent permitted by law, our aggregate liability to you (whether in contract, equity, tort, statute, or otherwise) arising out of your engagement of us on a matter (or any series of related matters) is limited to the greater of:

1. The amount available to be paid out under any relevant insurance held by us, up to a maximum of NZ$7,000,000; or
2. Five times the amount of our applicable fee (excluding our office services charge, disbursements and GST).